# Workflow Receipt · RX-260430-004

**Mission:** Refund dispute — broken headphones
**Crew:** life-admin
**Status:** DRAFT · Mission WAITING_APPROVAL
**Risk:** LOW
**Integrity hash:** `91fa6401d25c165c9fa42578f02f139f964ec73d786f432a307e630639982742`
**Generated:** 2026-04-30T22:17:10.294Z

## Objective

Help dispute a refund for a broken pair of headphones (order #A4827, $248).

## Risk factors

- **External-action approvals pending** — count 2 × weight 1 = 2

Total risk score: **2** → LOW

## Counts

| Metric | Value |
|---|---|
| Agents | 6 |
| Steps | 6 (0 failed) |
| Tool calls | 2 (0 blocked) |
| Approvals | 2 |
| Memories used | 3 |
| Memory writes | 3 |
| Deliverables | 1 |
| Tokens | 1960↑ / 1430↓ |
| Estimated cost | $0.0008 |

## Timeline

- `2026-04-30T22:07:48.032Z` **OBJECTIVE** · Mission created — Help dispute a refund for a broken pair of headphones (order #A4827, $248).
- `2026-04-30T22:07:48.032Z` **MISSION.STARTED** · Mission started: Refund dispute — broken headphones
- `2026-04-30T22:07:48.032Z` **AGENT_STEP** · intake completed — 160↑ 90↓
- `2026-04-30T22:08:00.032Z` **AGENT_STEP** · evidence completed — 380↑ 280↓
- `2026-04-30T22:08:12.032Z` **AGENT_STEP** · policy completed — 320↑ 240↓
- `2026-04-30T22:08:24.032Z` **AGENT_STEP** · draft completed — 540↑ 460↓
- `2026-04-30T22:08:36.032Z` **AGENT_STEP** · critic completed — 320↑ 180↓
- `2026-04-30T22:08:46.032Z` **TOOL_CALL** · follow-up → deadline_create completed
- `2026-04-30T22:08:46.232Z` **TOOL_CALL** · follow-up → deadline_create completed
- `2026-04-30T22:08:48.032Z` **AGENT_STEP** · follow-up completed — 240↑ 180↓
- `2026-04-30T22:10:48.032Z` **APPROVAL** · EMAIL_DRAFT · PENDING — Approve message draft: Refund request — order A4827 (damaged on arrival)
- `2026-04-30T22:10:48.032Z` **APPROVAL** · FOLLOW_UP · PENDING — Approve follow-up reminders
- `2026-04-30T22:10:48.032Z` **DELIVERABLE** · DRAFT · Draft: Refund request — order A4827 (damaged on arrival)
- `2026-04-30T22:16:53.569Z` **MEMORY_CHANGED** · created memory
- `2026-04-30T22:16:53.569Z` **MEMORY_CHANGED** · synced_from_hermes memory
- `2026-04-30T22:16:53.570Z` **MEMORY_CHANGED** · created memory
- `2026-04-30T22:16:58.979Z` **MEMORY_USED** · [demo] Prefer calm, firm tone for refund disputes — CREW · pinned crew
- `2026-04-30T22:16:59.157Z` **MEMORY_USED** · [demo] Operator timezone: Europe/London (UK) — GLOBAL · pinned global
- `2026-04-30T22:16:59.336Z` **MEMORY_USED** · [demo] Calm, firm refund email tone — CREW · recent crew

## Agents

- **Intake Agent** (intake) — Identifies the task and required outcome. · status COMPLETED
- **Evidence Agent** (evidence) — Extracts dates, amounts, names, order numbers from docs. · status COMPLETED
- **Policy Agent** (policy) — Creates a rights/policy angle. · status COMPLETED
- **Draft Agent** (draft) — Writes the email/message/script. · status COMPLETED
- **Critic Agent** (critic) — Checks missing info and weak points. · status COMPLETED
- **Follow-up Agent** (follow-up) — Creates reminders and next steps. · status COMPLETED

## Tool calls

- **deadline_create** by follow-up · COMPLETED
- **deadline_create** by follow-up · COMPLETED

## Approvals

- **Approve message draft: Refund request — order A4827 (damaged on arrival)** · EMAIL_DRAFT · PENDING
- **Approve follow-up reminders** · FOLLOW_UP · PENDING

## Memory used

- **[demo] Prefer calm, firm tone for refund disputes** · CREW · origin LOCAL · conf 1.00 — pinned crew
- **[demo] Operator timezone: Europe/London (UK)** · GLOBAL · origin HERMES · conf 1.00 — pinned global
- **[demo] Calm, firm refund email tone** · CREW · origin LOCAL · conf 0.70 — recent crew

## Deliverables

- **Draft: Refund request — order A4827 (damaged on arrival)** (DRAFT)

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_Generated by Hermes Loop · receipt RX-260430-004 · hash `91fa6401d25c165c9fa42578f02f139f964ec73d786f432a307e630639982742`_