Receipt · Refund dispute — broken headphones
life-adminrisk · LOWDRAFTgenerated 4h ago
Integrity hash · sha256
91fa6401d25c165c9fa42578f02f139f964ec73d786f432a307e630639982742
Objective
Help dispute a refund for a broken pair of headphones (order #A4827, $248).
Agents
6
Steps
6
ok
Tools
2
ok
Approvals
2
Memory used
3
Deliverables
1
Tokens
1960↑ 1430↓
Est. cost
$0.0008
Approval chain
Recorded2 approval items captured.
Context provenance
Recorded3 memories used, 3 memory changes.
Execution trace
Recorded6 agent steps, 2 tool calls, 0 failed.
Risk reasoning
Deterministic scoring · total score 2
- External-action approvals pendingcount 2×1+2
Event timeline (18)
Apr 30, 10:07 PM
OBJECTIVE
Objective
Help dispute a refund for a broken pair of headphones (order #A4827, $248).
Apr 30, 10:07 PM
AGENT_STEP
Intake Agent (intake)
160↑ 90↓ · 320ms
Apr 30, 10:08 PM
AGENT_STEP
Evidence Agent (evidence)
380↑ 280↓ · 540ms
Apr 30, 10:08 PM
AGENT_STEP
Policy Agent (policy)
320↑ 240↓ · 480ms
Apr 30, 10:08 PM
AGENT_STEP
Draft Agent (draft)
540↑ 460↓ · 920ms
Apr 30, 10:08 PM
AGENT_STEP
Critic Agent (critic)
320↑ 180↓ · 380ms
Apr 30, 10:08 PM
TOOL_CALL
follow-up → deadline_create
completed
Apr 30, 10:08 PM
TOOL_CALL
follow-up → deadline_create
completed
Apr 30, 10:08 PM
AGENT_STEP
Follow-up Agent (follow-up)
240↑ 180↓ · 360ms
Apr 30, 10:10 PM
APPROVAL
Approve message draft: Refund request — order A4827 (damaged on arrival)
EMAIL_DRAFT · PENDING
Apr 30, 10:10 PM
APPROVAL
Approve follow-up reminders
FOLLOW_UP · PENDING
Apr 30, 10:10 PM
DELIVERABLE
Draft: Refund request — order A4827 (damaged on arrival)
DRAFT
Apr 30, 10:16 PM
MEMORY_CHANGED
CREATED
source user
Apr 30, 10:16 PM
MEMORY_CHANGED
SYNCED FROM HERMES
source hermes
Apr 30, 10:16 PM
MEMORY_CHANGED
CREATED
source agent
Apr 30, 10:16 PM
MEMORY_USED
[demo] Prefer calm, firm tone for refund disputes
CREW · pinned crew
Apr 30, 10:16 PM
MEMORY_USED
[demo] Operator timezone: Europe/London (UK)
GLOBAL · hermes · pinned global
Apr 30, 10:16 PM
MEMORY_USED
[demo] Calm, firm refund email tone
CREW · recent crew
Memory used (3)
CREWlocal[demo] Prefer calm, firm tone for refund disputespinned crew
GLOBALhermes[demo] Operator timezone: Europe/London (UK)pinned global
CREWlocal[demo] Calm, firm refund email tonerecent crew
Memory changes (3)
Apr 30, 10:16 PM
CREATED
USER
cmom1neip0
Apr 30, 10:16 PM
SYNCED_FROM_HERMES
HERMES
cmom1nexc0
Apr 30, 10:16 PM
CREATED
AGENT
cmom1nenh0
Tool calls (2)
deadline_createfollow-upcompleted—
deadline_createfollow-upcompleted—
Approvals (2)
EMAIL_DRAFTpendingApprove message draft: Refund request — order A4827 (damaged on arrival)
FOLLOW_UPpendingApprove follow-up reminders
Deliverables (1)
DRAFTDraft: Refund request — order A4827 (damaged on arrival)
+ raw normalized JSON (9,179 chars)
{
"mission": {
"id": "cmom1nd34002s1vma9auxggke",
"title": "Refund dispute — broken headphones",
"objective": "Help dispute a refund for a broken pair of headphones (order #A4827, $248).",
"crewKey": "life-admin",
"status": "WAITING_APPROVAL",
"priority": "normal",
"isDemo": true,
"createdAt": "2026-04-30T22:07:48.032Z",
"completedAt": "2026-04-30T22:10:48.032Z"
},
"requestedObjective": "Help dispute a refund for a broken pair of headphones (order #A4827, $248).",
"agents": [
{
"key": "intake",
"name": "Intake Agent",
"role": "Identifies the task and required outcome.",
"status": "COMPLETED",
"orderIndex": 0
},
{
"key": "evidence",
"name": "Evidence Agent",
"role": "Extracts dates, amounts, names, order numbers from docs.",
"status": "COMPLETED",
"orderIndex": 1
},
{
"key": "policy",
"name": "Policy Agent",
"role": "Creates a rights/policy angle.",
"status": "COMPLETED",
"orderIndex": 2
},
{
"key": "draft",
"name": "Draft Agent",
"role": "Writes the email/message/script.",
"status": "COMPLETED",
"orderIndex": 3
},
{
"key": "critic",
"name": "Critic Agent",
"role": "Checks missing info and weak points.",
"status": "COMPLETED",
"orderIndex": 4
},
{
"key": "follow-up",
"name": "Follow-up Agent",
"role": "Creates reminders and next steps.",
"status": "COMPLETED",
"orderIndex": 5
}
],
"steps": [
{
"id": "cmom1ndm6003e1vmacz3sfb47",
"agentKey": "intake",
"stepName": "Intake Agent",
"status": "COMPLETED",
"tokensIn": 160,
"tokensOut": 90,
"latencyMs": 320,
"error": null
},
{
"id": "cmom1ndom003g1vmal7756mes",
"agentKey": "evidence",
"stepName": "Evidence Agent",
"status": "COMPLETED",
"tokensIn": 380,
"tokensOut": 280,
"latencyMs": 540,
"error": null
},
{
"id": "cmom1ndr3003i1vmawo5062bo",
"agentKey": "policy",
"stepName": "Policy Agent",
"status": "COMPLETED",
"tokensIn": 320,
"tokensOut": 240,
"latencyMs": 480,
"error": null
},
{
"id": "cmom1ndti003k1vmafyvm1x7q",
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"stepName": "Draft Agent",
"status": "COMPLETED",
"tokensIn": 540,
"tokensOut": 460,
"latencyMs": 920,
"error": null
},
{
"id": "cmom1ndvy003m1vma71ulz5ut",
"agentKey": "critic",
"stepName": "Critic Agent",
"status": "COMPLETED",
"tokensIn": 320,
"tokensOut": 180,
"latencyMs": 380,
"error": null
},
{
"id": "cmom1ndye003o1vman2rkpj07",
"agentKey": "follow-up",
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"status": "COMPLETED",
"tokensIn": 240,
"tokensOut": 180,
"latencyMs": 360,
"error": null
}
],
"tools": [
{
"id": "cmom1ne0u003q1vmac92sthq1",
"agentKey": "follow-up",
"toolName": "deadline_create",
"status": "COMPLETED",
"requiresApproval": false,
"error": null
},
{
"id": "cmom1ne3a003s1vmakkn5z7f4",
"agentKey": "follow-up",
"toolName": "deadline_create",
"status": "COMPLETED",
"requiresApproval": false,
"error": null
}
],
"approvals": [
{
"id": "cmom1ne85003w1vma79zxxsiq",
"type": "EMAIL_DRAFT",
"title": "Approve message draft: Refund request — order A4827 (damaged on arrival)",
"status": "PENDING",
"decidedNote": null
},
{
"id": "cmom1neak003y1vmapzbxtxvk",
"type": "FOLLOW_UP",
"title": "Approve follow-up reminders",
"status": "PENDING",
"decidedNote": null
}
],
"memoriesUsed": [
{
"id": "cmom1neip00421vma5anlssvl",
"title": "[demo] Prefer calm, firm tone for refund disputes",
"scope": "CREW",
"origin": "LOCAL",
"confidence": 1,
"reason": "pinned crew"
},
{
"id": "cmom1nexc004c1vmaa94ifq0r",
"title": "[demo] Operator timezone: Europe/London (UK)",
"scope": "GLOBAL",
"origin": "HERMES",
"confidence": 1,
"reason": "pinned global"
},
{
"id": "cmom1nenh00441vmao1o8oish",
"title": "[demo] Calm, firm refund email tone",
"scope": "CREW",
"origin": "LOCAL",
"confidence": 0.7,
"reason": "recent crew"
}
],
"memoryChanges": [
{
"id": "cmom1nf2j004g1vma6btq3twh",
"action": "CREATED",
"memoryItemId": "cmom1neip00421vma5anlssvl",
"source": "USER",
"occurredAt": "2026-04-30T22:16:53.569Z"
},
{
"id": "cmom1nf9w004k1vma2lnbwze2",
"action": "SYNCED_FROM_HERMES",
"memoryItemId": "cmom1nexc004c1vmaa94ifq0r",
"source": "HERMES",
"occurredAt": "2026-04-30T22:16:53.569Z"
},
{
"id": "cmom1nfet004o1vmakeclzefs",
"action": "CREATED",
"memoryItemId": "cmom1nenh00441vmao1o8oish",
"source": "AGENT",
"occurredAt": "2026-04-30T22:16:53.570Z"
}
],
"deliverables": [
{
"id": "cmom1ne5p003u1vma7k11z00o",
"type": "DRAFT",
"title": "Draft: Refund request — order A4827 (damaged on arrival)"
}
],
"jobs": [],
"auditEvents": [
{
"eventType": "mission.started",
"actor": "system",
"message": "Mission started: Refund dispute — broken headphones",
"occurredAt": "2026-04-30T22:07:48.032Z"
},
{
"eventType": "agent.started",
"actor": "intake",
"message": "intake started",
"occurredAt": "2026-04-30T22:07:48.132Z"
},
{
"eventType": "agent.completed",
"actor": "intake",
"message": "intake completed",
"occurredAt": "2026-04-30T22:07:57.132Z"
},
{
"eventType": "agent.started",
"actor": "evidence",
"message": "evidence started",
"occurredAt": "2026-04-30T22:08:00.132Z"
},
{
"eventType": "agent.completed",
"actor": "evidence",
"message": "evidence completed",
"occurredAt": "2026-04-30T22:08:09.132Z"
},
{
"eventType": "agent.started",
"actor": "policy",
"message": "policy started",
"occurredAt": "2026-04-30T22:08:12.132Z"
},
{
"eventType": "agent.completed",
"actor": "policy",
"message": "policy completed",
"occurredAt": "2026-04-30T22:08:21.132Z"
},
{
"eventType": "agent.started",
"actor": "draft",
"message": "draft started",
"occurredAt": "2026-04-30T22:08:24.132Z"
},
{
"eventType": "agent.completed",
"actor": "draft",
"message": "draft completed",
"occurredAt": "2026-04-30T22:08:33.132Z"
},
{
"eventType": "agent.started",
"actor": "critic",
"message": "critic started",
"occurredAt": "2026-04-30T22:08:36.132Z"
},
{
"eventType": "agent.completed",
"actor": "critic",
"message": "critic completed",
"occurredAt": "2026-04-30T22:08:45.132Z"
},
{
"eventType": "agent.started",
"actor": "follow-up",
"message": "follow-up started",
"occurredAt": "2026-04-30T22:08:48.132Z"
},
{
"eventType": "agent.completed",
"actor": "follow-up",
"message": "follow-up completed",
"occurredAt": "2026-04-30T22:08:57.132Z"
},
{
"eventType": "mission.waiting_approval",
"actor": "system",
"message": "Mission complete — items awaiting approval.",
"occurredAt": "2026-04-30T22:10:48.032Z"
},
{
"eventType": "memory.selected",
"actor": "memory",
"message": "Selected 3 memory items for this mission.",
"occurredAt": "2026-04-30T22:16:58.801Z"
},
{
"eventType": "memory.injected",
"actor": "memory",
"message": "Injected 3 memory items into mission context.",
"occurredAt": "2026-04-30T22:16:58.890Z"
}
],
"risk": {
"level": "LOW",
"totalScore": 2,
"factors": [
{
"key": "externalActionApprovalsPending",
"label": "External-action approvals pending",
"count": 2,
"weight": 1,
"score": 2
}
]
},
"browserQa": null,
"modelUsage": [
{
"model": "unknown",
"role": "default",
"calls": 6,
"tokensIn": 1960,
"tokensOut": 1430,
"fallback": false
}
],
"media": null,
"runtime": null,
"counts": {
"agents": 6,
"steps": 6,
"tools": 2,
"approvals": 2,
"memoriesUsed": 3,
"memoryChanges": 3,
"deliverables": 1,
"failedSteps": 0,
"blockedActions": 0,
"failedJobs": 0,
"rejectedApprovals": 0,
"tokensIn": 1960,
"tokensOut": 1430,
"estimatedCost": 0.000827,
"cost": {
"model": "nousresearch/hermes-4-70b",
"priceSource": "openrouter-live",
"pricedAt": "2026-04-30T22:17:03.841Z",
"promptCostUsd": 0.0002548,
"completionCostUsd": 0.000572,
"totalCostUsd": 0.0008268
},
"browserQaPagesChecked": 0,
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},
"schedule": null,
"inboxOrigin": null,
"timeline": [
{
"occurredAt": "2026-04-30T22:07:48.032Z",
"type": "OBJECTIVE",
"title": "Mission created",
"detail": "Help dispute a refund for a broken pair of headphones (order #A4827, $248)."
},
{
"occurredAt": "2026-04-30T22:07:48.032Z",
"type": "MISSION.STARTED",
"title": "Mission started: Refund dispute — broken headphones"
},
{
"occurredAt": "2026-04-30T22:07:48.032Z",
"type": "AGENT_STEP",
"title": "intake completed",
"detail": "160↑ 90↓"
},
{
"occurredAt": "2026-04-30T22:08:00.032Z",
"type": "AGENT_STEP",
"title": "evidence completed",
"detail": "380↑ 280↓"
},
{
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"type": "AGENT_STEP",
"title": "policy completed",
"detail": "320↑ 240↓"
},
{
"occurredAt": "2026-04-30T22:08:24.032Z",
"type": "AGENT_STEP",
"title": "draft completed",
"detail": "540↑ 460↓"
},
{
"occurredAt": "2026-04-30T22:08:36.032Z",
"type": "AGENT_STEP",
"title": "critic completed",
"detail": "320↑ 180↓"
},
{
"occurredAt": "2026-04-30T22:08:46.032Z",
"type": "TOOL_CALL",
"title": "follow-up → deadline_create completed"
},
{
"occurredAt": "2026-04-30T22:08:46.232Z",
"type": "TOOL_CALL",
"title": "follow-up → deadline_create completed"
},
{
"occurredAt": "2026-04-30T22:08:48.032Z",
"type": "AGENT_STEP",
"title": "follow-up completed",
"detail": "240↑ 180↓"
},
{
"occurredAt": "2026-04-30T22:10:48.032Z",
"type": "APPROVAL",
"title": "EMAIL_DRAFT · PENDING",
"detail": "Approve message draft: Refund request — order A4827 (damaged on arrival)"
},
{
"occurredAt": "2026-04-30T22:10:48.032Z",
"type": "APPROVAL",
"title": "FOLLOW_UP · PENDING",
"detail": "Approve follow-up reminders"
},
{
"occurredAt": "2026-04-30T22:10:48.032Z",
"type": "DELIVERABLE",
"title": "DRAFT · Draft: Refund request — order A4827 (damaged on arrival)"
},
{
"occurredAt": "2026-04-30T22:16:53.569Z",
"type": "MEMORY_CHANGED",
"title": "created memory"
},
{
"occurredAt": "2026-04-30T22:16:53.569Z",
"type": "MEMORY_CHANGED",
"title": "synced_from_hermes memory"
},
{
"occurredAt": "2026-04-30T22:16:53.570Z",
"type": "MEMORY_CHANGED",
"title": "created memory"
},
{
"occurredAt": "2026-04-30T22:16:58.979Z",
"type": "MEMORY_USED",
"title": "[demo] Prefer calm, firm tone for refund disputes",
"detail": "CREW · pinned crew"
},
{
"occurredAt": "2026-04-30T22:16:59.157Z",
"type": "MEMORY_USED",
"title": "[demo] Operator timezone: Europe/London (UK)",
"detail": "GLOBAL · pinned global"
},
{
"occurredAt": "2026-04-30T22:16:59.336Z",
"type": "MEMORY_USED",
"title": "[demo] Calm, firm refund email tone",
"detail": "CREW · recent crew"
}
]
}

