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Receipt · Refund dispute — broken headphones

life-adminrisk · LOWDRAFTgenerated 4h ago
Integrity hash · sha256
91fa6401d25c165c9fa42578f02f139f964ec73d786f432a307e630639982742
Objective
Help dispute a refund for a broken pair of headphones (order #A4827, $248).
Agents
6
Steps
6
ok
Tools
2
ok
Approvals
2
Memory used
3
Deliverables
1
Tokens
1960↑ 1430↓
Est. cost
$0.0008
Approval chain
Recorded

2 approval items captured.

Context provenance
Recorded

3 memories used, 3 memory changes.

Execution trace
Recorded

6 agent steps, 2 tool calls, 0 failed.

Risk reasoning
Deterministic scoring · total score 2
LOW
  • External-action approvals pendingcount 2×1+2

Event timeline (18)

Apr 30, 10:07 PM
OBJECTIVE
Objective
Help dispute a refund for a broken pair of headphones (order #A4827, $248).
Apr 30, 10:07 PM
AGENT_STEP
Intake Agent (intake)
160↑ 90↓ · 320ms
Apr 30, 10:08 PM
AGENT_STEP
Evidence Agent (evidence)
380↑ 280↓ · 540ms
Apr 30, 10:08 PM
AGENT_STEP
Policy Agent (policy)
320↑ 240↓ · 480ms
Apr 30, 10:08 PM
AGENT_STEP
Draft Agent (draft)
540↑ 460↓ · 920ms
Apr 30, 10:08 PM
AGENT_STEP
Critic Agent (critic)
320↑ 180↓ · 380ms
Apr 30, 10:08 PM
TOOL_CALL
follow-up → deadline_create
completed
Apr 30, 10:08 PM
TOOL_CALL
follow-up → deadline_create
completed
Apr 30, 10:08 PM
AGENT_STEP
Follow-up Agent (follow-up)
240↑ 180↓ · 360ms
Apr 30, 10:10 PM
APPROVAL
Approve message draft: Refund request — order A4827 (damaged on arrival)
EMAIL_DRAFT · PENDING
Apr 30, 10:10 PM
APPROVAL
Approve follow-up reminders
FOLLOW_UP · PENDING
Apr 30, 10:10 PM
DELIVERABLE
Draft: Refund request — order A4827 (damaged on arrival)
DRAFT
Apr 30, 10:16 PM
MEMORY_CHANGED
CREATED
source user
Apr 30, 10:16 PM
MEMORY_CHANGED
SYNCED FROM HERMES
source hermes
Apr 30, 10:16 PM
MEMORY_CHANGED
CREATED
source agent
Apr 30, 10:16 PM
MEMORY_USED
[demo] Prefer calm, firm tone for refund disputes
CREW · pinned crew
Apr 30, 10:16 PM
MEMORY_USED
[demo] Operator timezone: Europe/London (UK)
GLOBAL · hermes · pinned global
Apr 30, 10:16 PM
MEMORY_USED
[demo] Calm, firm refund email tone
CREW · recent crew

Memory used (3)

CREWlocal[demo] Prefer calm, firm tone for refund disputespinned crew
GLOBALhermes[demo] Operator timezone: Europe/London (UK)pinned global
CREWlocal[demo] Calm, firm refund email tonerecent crew

Memory changes (3)

Apr 30, 10:16 PM
CREATED
USER
cmom1neip0
Apr 30, 10:16 PM
SYNCED_FROM_HERMES
HERMES
cmom1nexc0
Apr 30, 10:16 PM
CREATED
AGENT
cmom1nenh0

Tool calls (2)

deadline_createfollow-upcompleted
deadline_createfollow-upcompleted

Approvals (2)

EMAIL_DRAFTpendingApprove message draft: Refund request — order A4827 (damaged on arrival)
FOLLOW_UPpendingApprove follow-up reminders

Deliverables (1)

DRAFTDraft: Refund request — order A4827 (damaged on arrival)
+ raw normalized JSON (9,179 chars)
{
  "mission": {
    "id": "cmom1nd34002s1vma9auxggke",
    "title": "Refund dispute — broken headphones",
    "objective": "Help dispute a refund for a broken pair of headphones (order #A4827, $248).",
    "crewKey": "life-admin",
    "status": "WAITING_APPROVAL",
    "priority": "normal",
    "isDemo": true,
    "createdAt": "2026-04-30T22:07:48.032Z",
    "completedAt": "2026-04-30T22:10:48.032Z"
  },
  "requestedObjective": "Help dispute a refund for a broken pair of headphones (order #A4827, $248).",
  "agents": [
    {
      "key": "intake",
      "name": "Intake Agent",
      "role": "Identifies the task and required outcome.",
      "status": "COMPLETED",
      "orderIndex": 0
    },
    {
      "key": "evidence",
      "name": "Evidence Agent",
      "role": "Extracts dates, amounts, names, order numbers from docs.",
      "status": "COMPLETED",
      "orderIndex": 1
    },
    {
      "key": "policy",
      "name": "Policy Agent",
      "role": "Creates a rights/policy angle.",
      "status": "COMPLETED",
      "orderIndex": 2
    },
    {
      "key": "draft",
      "name": "Draft Agent",
      "role": "Writes the email/message/script.",
      "status": "COMPLETED",
      "orderIndex": 3
    },
    {
      "key": "critic",
      "name": "Critic Agent",
      "role": "Checks missing info and weak points.",
      "status": "COMPLETED",
      "orderIndex": 4
    },
    {
      "key": "follow-up",
      "name": "Follow-up Agent",
      "role": "Creates reminders and next steps.",
      "status": "COMPLETED",
      "orderIndex": 5
    }
  ],
  "steps": [
    {
      "id": "cmom1ndm6003e1vmacz3sfb47",
      "agentKey": "intake",
      "stepName": "Intake Agent",
      "status": "COMPLETED",
      "tokensIn": 160,
      "tokensOut": 90,
      "latencyMs": 320,
      "error": null
    },
    {
      "id": "cmom1ndom003g1vmal7756mes",
      "agentKey": "evidence",
      "stepName": "Evidence Agent",
      "status": "COMPLETED",
      "tokensIn": 380,
      "tokensOut": 280,
      "latencyMs": 540,
      "error": null
    },
    {
      "id": "cmom1ndr3003i1vmawo5062bo",
      "agentKey": "policy",
      "stepName": "Policy Agent",
      "status": "COMPLETED",
      "tokensIn": 320,
      "tokensOut": 240,
      "latencyMs": 480,
      "error": null
    },
    {
      "id": "cmom1ndti003k1vmafyvm1x7q",
      "agentKey": "draft",
      "stepName": "Draft Agent",
      "status": "COMPLETED",
      "tokensIn": 540,
      "tokensOut": 460,
      "latencyMs": 920,
      "error": null
    },
    {
      "id": "cmom1ndvy003m1vma71ulz5ut",
      "agentKey": "critic",
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      "status": "COMPLETED",
      "tokensIn": 320,
      "tokensOut": 180,
      "latencyMs": 380,
      "error": null
    },
    {
      "id": "cmom1ndye003o1vman2rkpj07",
      "agentKey": "follow-up",
      "stepName": "Follow-up Agent",
      "status": "COMPLETED",
      "tokensIn": 240,
      "tokensOut": 180,
      "latencyMs": 360,
      "error": null
    }
  ],
  "tools": [
    {
      "id": "cmom1ne0u003q1vmac92sthq1",
      "agentKey": "follow-up",
      "toolName": "deadline_create",
      "status": "COMPLETED",
      "requiresApproval": false,
      "error": null
    },
    {
      "id": "cmom1ne3a003s1vmakkn5z7f4",
      "agentKey": "follow-up",
      "toolName": "deadline_create",
      "status": "COMPLETED",
      "requiresApproval": false,
      "error": null
    }
  ],
  "approvals": [
    {
      "id": "cmom1ne85003w1vma79zxxsiq",
      "type": "EMAIL_DRAFT",
      "title": "Approve message draft: Refund request — order A4827 (damaged on arrival)",
      "status": "PENDING",
      "decidedNote": null
    },
    {
      "id": "cmom1neak003y1vmapzbxtxvk",
      "type": "FOLLOW_UP",
      "title": "Approve follow-up reminders",
      "status": "PENDING",
      "decidedNote": null
    }
  ],
  "memoriesUsed": [
    {
      "id": "cmom1neip00421vma5anlssvl",
      "title": "[demo] Prefer calm, firm tone for refund disputes",
      "scope": "CREW",
      "origin": "LOCAL",
      "confidence": 1,
      "reason": "pinned crew"
    },
    {
      "id": "cmom1nexc004c1vmaa94ifq0r",
      "title": "[demo] Operator timezone: Europe/London (UK)",
      "scope": "GLOBAL",
      "origin": "HERMES",
      "confidence": 1,
      "reason": "pinned global"
    },
    {
      "id": "cmom1nenh00441vmao1o8oish",
      "title": "[demo] Calm, firm refund email tone",
      "scope": "CREW",
      "origin": "LOCAL",
      "confidence": 0.7,
      "reason": "recent crew"
    }
  ],
  "memoryChanges": [
    {
      "id": "cmom1nf2j004g1vma6btq3twh",
      "action": "CREATED",
      "memoryItemId": "cmom1neip00421vma5anlssvl",
      "source": "USER",
      "occurredAt": "2026-04-30T22:16:53.569Z"
    },
    {
      "id": "cmom1nf9w004k1vma2lnbwze2",
      "action": "SYNCED_FROM_HERMES",
      "memoryItemId": "cmom1nexc004c1vmaa94ifq0r",
      "source": "HERMES",
      "occurredAt": "2026-04-30T22:16:53.569Z"
    },
    {
      "id": "cmom1nfet004o1vmakeclzefs",
      "action": "CREATED",
      "memoryItemId": "cmom1nenh00441vmao1o8oish",
      "source": "AGENT",
      "occurredAt": "2026-04-30T22:16:53.570Z"
    }
  ],
  "deliverables": [
    {
      "id": "cmom1ne5p003u1vma7k11z00o",
      "type": "DRAFT",
      "title": "Draft: Refund request — order A4827 (damaged on arrival)"
    }
  ],
  "jobs": [],
  "auditEvents": [
    {
      "eventType": "mission.started",
      "actor": "system",
      "message": "Mission started: Refund dispute — broken headphones",
      "occurredAt": "2026-04-30T22:07:48.032Z"
    },
    {
      "eventType": "agent.started",
      "actor": "intake",
      "message": "intake started",
      "occurredAt": "2026-04-30T22:07:48.132Z"
    },
    {
      "eventType": "agent.completed",
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      "message": "intake completed",
      "occurredAt": "2026-04-30T22:07:57.132Z"
    },
    {
      "eventType": "agent.started",
      "actor": "evidence",
      "message": "evidence started",
      "occurredAt": "2026-04-30T22:08:00.132Z"
    },
    {
      "eventType": "agent.completed",
      "actor": "evidence",
      "message": "evidence completed",
      "occurredAt": "2026-04-30T22:08:09.132Z"
    },
    {
      "eventType": "agent.started",
      "actor": "policy",
      "message": "policy started",
      "occurredAt": "2026-04-30T22:08:12.132Z"
    },
    {
      "eventType": "agent.completed",
      "actor": "policy",
      "message": "policy completed",
      "occurredAt": "2026-04-30T22:08:21.132Z"
    },
    {
      "eventType": "agent.started",
      "actor": "draft",
      "message": "draft started",
      "occurredAt": "2026-04-30T22:08:24.132Z"
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      "eventType": "agent.completed",
      "actor": "draft",
      "message": "draft completed",
      "occurredAt": "2026-04-30T22:08:33.132Z"
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    {
      "eventType": "agent.started",
      "actor": "critic",
      "message": "critic started",
      "occurredAt": "2026-04-30T22:08:36.132Z"
    },
    {
      "eventType": "agent.completed",
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    {
      "eventType": "agent.started",
      "actor": "follow-up",
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    {
      "eventType": "agent.completed",
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      "occurredAt": "2026-04-30T22:08:57.132Z"
    },
    {
      "eventType": "mission.waiting_approval",
      "actor": "system",
      "message": "Mission complete — items awaiting approval.",
      "occurredAt": "2026-04-30T22:10:48.032Z"
    },
    {
      "eventType": "memory.selected",
      "actor": "memory",
      "message": "Selected 3 memory items for this mission.",
      "occurredAt": "2026-04-30T22:16:58.801Z"
    },
    {
      "eventType": "memory.injected",
      "actor": "memory",
      "message": "Injected 3 memory items into mission context.",
      "occurredAt": "2026-04-30T22:16:58.890Z"
    }
  ],
  "risk": {
    "level": "LOW",
    "totalScore": 2,
    "factors": [
      {
        "key": "externalActionApprovalsPending",
        "label": "External-action approvals pending",
        "count": 2,
        "weight": 1,
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  "media": null,
  "runtime": null,
  "counts": {
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    "steps": 6,
    "tools": 2,
    "approvals": 2,
    "memoriesUsed": 3,
    "memoryChanges": 3,
    "deliverables": 1,
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  "timeline": [
    {
      "occurredAt": "2026-04-30T22:07:48.032Z",
      "type": "OBJECTIVE",
      "title": "Mission created",
      "detail": "Help dispute a refund for a broken pair of headphones (order #A4827, $248)."
    },
    {
      "occurredAt": "2026-04-30T22:07:48.032Z",
      "type": "MISSION.STARTED",
      "title": "Mission started: Refund dispute — broken headphones"
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      "occurredAt": "2026-04-30T22:08:00.032Z",
      "type": "AGENT_STEP",
      "title": "evidence completed",
      "detail": "380↑ 280↓"
    },
    {
      "occurredAt": "2026-04-30T22:08:12.032Z",
      "type": "AGENT_STEP",
      "title": "policy completed",
      "detail": "320↑ 240↓"
    },
    {
      "occurredAt": "2026-04-30T22:08:24.032Z",
      "type": "AGENT_STEP",
      "title": "draft completed",
      "detail": "540↑ 460↓"
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    {
      "occurredAt": "2026-04-30T22:08:36.032Z",
      "type": "AGENT_STEP",
      "title": "critic completed",
      "detail": "320↑ 180↓"
    },
    {
      "occurredAt": "2026-04-30T22:08:46.032Z",
      "type": "TOOL_CALL",
      "title": "follow-up → deadline_create completed"
    },
    {
      "occurredAt": "2026-04-30T22:08:46.232Z",
      "type": "TOOL_CALL",
      "title": "follow-up → deadline_create completed"
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      "occurredAt": "2026-04-30T22:08:48.032Z",
      "type": "AGENT_STEP",
      "title": "follow-up completed",
      "detail": "240↑ 180↓"
    },
    {
      "occurredAt": "2026-04-30T22:10:48.032Z",
      "type": "APPROVAL",
      "title": "EMAIL_DRAFT · PENDING",
      "detail": "Approve message draft: Refund request — order A4827 (damaged on arrival)"
    },
    {
      "occurredAt": "2026-04-30T22:10:48.032Z",
      "type": "APPROVAL",
      "title": "FOLLOW_UP · PENDING",
      "detail": "Approve follow-up reminders"
    },
    {
      "occurredAt": "2026-04-30T22:10:48.032Z",
      "type": "DELIVERABLE",
      "title": "DRAFT · Draft: Refund request — order A4827 (damaged on arrival)"
    },
    {
      "occurredAt": "2026-04-30T22:16:53.569Z",
      "type": "MEMORY_CHANGED",
      "title": "created memory"
    },
    {
      "occurredAt": "2026-04-30T22:16:53.569Z",
      "type": "MEMORY_CHANGED",
      "title": "synced_from_hermes memory"
    },
    {
      "occurredAt": "2026-04-30T22:16:53.570Z",
      "type": "MEMORY_CHANGED",
      "title": "created memory"
    },
    {
      "occurredAt": "2026-04-30T22:16:58.979Z",
      "type": "MEMORY_USED",
      "title": "[demo] Prefer calm, firm tone for refund disputes",
      "detail": "CREW · pinned crew"
    },
    {
      "occurredAt": "2026-04-30T22:16:59.157Z",
      "type": "MEMORY_USED",
      "title": "[demo] Operator timezone: Europe/London (UK)",
      "detail": "GLOBAL · pinned global"
    },
    {
      "occurredAt": "2026-04-30T22:16:59.336Z",
      "type": "MEMORY_USED",
      "title": "[demo] Calm, firm refund email tone",
      "detail": "CREW · recent crew"
    }
  ]
}